Accessibility

1.Our commitment

We believe that people with disabilities, older people and anyone using assistive technology should be able to access information and services without unnecessary barriers.

This statement covers the Flamingo Flowers website on mobile and desktop, including product information, the shopping cart, checkout, account and support pages.

2.The standards that guide us

We use the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, as an improvement target. These guidelines aim to make content perceivable, operable, understandable and robust for assistive technologies.

This statement is not a certification. A comprehensive audit establishing conformance across all website pages and journeys has not been completed, so we do not claim full conformance or independent certification.

3.Our accessibility priorities

Our areas of focus include:

• Clear headings and labels that make content and navigation easier to understand.
• Keyboard access to links and controls, with clearly visible focus indicators.
• Useful alternative text for informative images and understandable form labels.
• Readable text and suitable contrast, without using colour alone to convey information.
• Arabic and English reading directions, different screen sizes and magnification.
• Clear errors and next steps, and respect for reduced-motion preferences.

4.Tips for using the website

The following device and browser settings may help you browse:

• Use Tab to move between links and controls, Shift + Tab to move backwards, and Enter to activate the selected link or button.
• Zoom using your browser menu, Ctrl and + on Windows, or Command and + on Mac. Text size can also be adjusted in your device settings.
• You can use a screen reader such as VoiceOver, TalkBack or NVDA. Your experience may vary by browser and the part of the website you use.
• If a step is inaccessible, contact us for clarification or to discuss an alternative way to get help.

5.Limitations and third-party services

Barriers may remain in some images, forms or interactive dialogs. Not every combination of browser and assistive technology has been comprehensively tested.

The experience may include third-party maps, payments, sign-in services and embedded content. Their accessibility can vary, and we do not control every aspect of these services. Please tell us if an issue prevents you from completing your task.

We aim to address identified barriers according to their impact and the available solutions, without guaranteeing a specific resolution date for every issue.

6.Report a barrier or request assistance

A description of the issue helps us understand and follow up on your request. Where possible, please include:

• The page address and the step you could not complete.
• What happened and what you expected to happen.
• Your device, browser and assistive technology, if you use one.
• Your preferred contact method and any alternative information format you need.

You do not need to disclose a medical diagnosis. Never send your password, verification code or payment card details. Remove unnecessary personal information from any screenshot you share.

7.Updates to this statement

We may update this statement to reflect changes to the website or our accessibility guidance. The date at the top refers to the text of this statement, not an accessibility audit or certification.