Privacy Policy
We are committed to protecting your privacy and data security.
Data Security
Your personal data is stored securely and never sold to third parties.
Secure Payments
All payment transactions are encrypted using industry-standard SSL technology.
Minimal Data
We only collect data that is strictly necessary to fulfil your order.
Right to Deletion
You can request deletion of your account and personal data at any time.
1. Information We Collect
We collect information you provide directly: name, phone number, email address, delivery address, and payment details. We also collect usage data such as pages visited and products viewed to improve your experience.
2. How We Use Your Information
Your data is used to process and deliver your orders, communicate order updates, provide customer support, send promotional offers (only if you opt in), and improve our website and services.
3. Payment Data
We do not store your full card details on our servers. Payment processing is handled by certified third-party providers that comply with PCI-DSS security standards.
4. Data Sharing
We do not sell, trade, or rent your personal information. We may share data with trusted service providers (delivery partners, payment gateways) solely to fulfil your order. All partners are contractually bound to protect your data.
6. Data Retention
We retain your data for as long as your account is active or as required by law. Order records are kept for 7 years for accounting and legal purposes.
7. Your Rights
You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at privacy@flamingo.jo. We will respond within 30 days.
8. Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or a prominent notice on our website.